Quality Comfort Is Hiring (CSR) Customer Service Representative

Quality Comfort Is Hiring (CSR) Customer Service Representative

Quality Comfort Florida


Quality Comfort Air Conditioning And Heating Inc,

Our work environment includes the following:

  • Lively atmosphere
  • Safe work environment
  • Modern office setting
  • Growth opportunities
  • On-the-job training

Do you want to get rewarded for your knowledge and expertise?

Are you able to provide outstanding customer service?

Job Summary:

Our customer service team is a pillar of the entire organization’s effort to increase customer satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & HVAC services job types. HouseCall Pro Experience a plus

Essential duties & responsibilities:

  • Answer inbound customer calls in a fast-paced environment
  • Empathize & understand customer’s urgent Air Conditioning problems
  • Book the customer’s appointment in CRM
  • Answer customer questions and provide basic services information
  • Make outbound calls to schedule service calls
  • Sell and renew memberships
  • Follow scripting to provide a consistent experience for the client
  • Communicate with customers via chat or email
  • Complete any responsibilities assigned by the manager.

Skills you bring for success:

  • High School Diploma or Equivalent
  • 2-year degree a plus
  • 2+ years of call center, customer service, sales, or appointment setting
  • Previous experience in HVAC, plumbing, electrical services, or construction is a plus
  • Excellent communication skills, both verbal and written
  • Ability to multitask in a fast-paced environment
  • Exceptional customer service and phone skills
  • Strong attention to detail with problem-solving capabilities
  • Strong listening and sales skills
  • Proficiency in Microsoft Office and CRM software
  • Proficient at typing & comfortable with computers

Job Type: Full-time

Salary: $15.00 - $24.00 per hour

Schedule:

  • 8-hour shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Melbourne, FL 32934: Reliably commute or plan to relocate before starting work (Required)

Experience:

  • Residential Air Conditioning Experience Customer service: 2 years (Preferred)




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