quality comfort van


Quality Comfort Is Hiring (CSR) Customer Service Representative

Quality Comfort Air Conditioning And Heating Inc,

Our work environment includes the following:

  • Lively atmosphere
  • Safe work environment
  • Modern office setting
  • Growth opportunities
  • On-the-job training

Do you want to get rewarded for your knowledge and expertise?

Are you able to provide outstanding customer service?

Job Summary:

Our customer service team is a pillar of the entire organization’s effort to increase customer satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & HVAC services job types. HouseCall Pro Experience a plus

Essential duties & responsibilities:

  • Answer inbound customer calls in a fast-paced environment
  • Empathize & understand customer’s urgent Air Conditioning problems
  • Book the customer’s appointment in CRM
  • Answer customer questions and provide basic services information
  • Make outbound calls to schedule service calls
  • Sell and renew memberships
  • Follow scripting to provide a consistent experience for the client
  • Communicate with customers via chat or email
  • Complete any responsibilities assigned by the manager.

Skills you bring for success:

  • High School Diploma or Equivalent
  • 2-year degree a plus
  • 2+ years of call center, customer service, sales, or appointment setting
  • Previous experience in HVAC, plumbing, electrical services, or construction is a plus
  • Excellent communication skills, both verbal and written
  • Ability to multitask in a fast-paced environment
  • Exceptional customer service and phone skills
  • Strong attention to detail with problem-solving capabilities
  • Strong listening and sales skills
  • Proficiency in Microsoft Office and CRM software
  • Proficient at typing & comfortable with computers

Job Type: Full-time

Salary: $15.00 - $24.00 per hour


  • 8-hour shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Melbourne, FL 32934: Reliably commute or plan to relocate before starting work (Required)


  • Residential Air Conditioning Experience Customer service: 2 years (Preferred)